Policies & Documents

At the Peter Birtwistle Trust, transparency, fairness, and accountability are at the heart of everything we do. This page provides access to our key policies and legal documents, ensuring our commitment to safeguarding our residents, staff, and community.

Here, you’ll find information about how we operate, including our governance, privacy practices, health and safety standards, and other essential policies. By making these documents readily available, we aim to uphold our values and build trust with everyone who interacts with our organisation. If you have any questions or need further clarification, please don’t hesitate to contact us.

Privacy Policy (289.93 KB)

Equality & Diversity Policy (353.02 KB)

Anti-social Behaviour Policy (315.5 KB)

Complaints Policy and Procedures (368.58 KB)

Annual Complaints Performance and Service Improvement Report for 2023/24 (231.58 KB)

Complaints Self Assessment (422.47 KB)

Trustee Statement Complaints Performance and Service Improvement Report 2023-24 (342.82 KB)

allocation-policy-website.pdf (172.24 KB)